Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
What makes Wolf & Shepherd shoes different from traditional dress shoes?
We combine the aesthetic of classic Italian luxury footwear with the high-performance technology of athletic shoes, featuring memory foam footbeds and lightweight EVA outsoles for all-day comfort.
How do I determine my correct size?
Our shoes generally run true to size. We recommend ordering the same size you wear in other premium dress shoe brands. If you are between sizes, we suggest sizing down a half size.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Domestic return shipping is free to ensure you find the perfect fit.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your pair sooner.
Can your shoes be resoled?
While our hybrid designs feature specialized athletic outsoles rather than traditional Goodyear welts, many of our styles can be refurbished. Please contact our support team for specific care and repair guidance.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and local customs regulations.